Refund Policy

If you are not satisfied with your purchase you can request a full refund within 30 days of your order date. This applies to new subscriptions, add-on modules and extra cleaner seats.

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with your order reference, or email us at support@cleangridpro.com and we will arrange it with Paddle for you.

Once approved, the refund is returned to your original payment method. Timing depends on your bank or card issuer, typically within 5–10 business days.

You can cancel at any time from the billing page in your workspace or through the Paddle customer portal. Cancelling stops future renewals and your paid modules stay unlocked until the end of the period you have already paid for.

If a renewal charge catches you by surprise, contact us — we will look at it fairly and, where a renewed period is unused, we will work with Paddle to refund it.

Paddle also operates its own refund policy, which applies alongside this one and handles all customer service enquiries for orders.