Terms of Service

The service is provided by Clean Grid Pro, United Kingdom ("we", "us"). You are contracting with us for access to the platform. Contact us at support@cleangridpro.com.

By signing up, subscribing or continuing to use the service you accept these terms. If you use the service on behalf of a company, you confirm you have authority to bind that company; if you use it as an individual, you confirm you are of legal age to enter a contract.

Clean Grid Pro provides cleaning-business software: estimating modules (janitorial, residential, carpet, windows, fleet, disinfecting, construction, move-in/out, tile & grout, laundry & linen), inspection reports, proposal and specification packs, service agreements with digital signatures, mobile checklists, GPS-stamped timekeeping, and recurring invoicing.

Each subscription unlocks the service module(s) you have paid for. Other modules are available as paid add-ons and remain locked until purchased.

• You must provide accurate registration details and keep them up to date.
• You are responsible for keeping your login credentials confidential and for all activity in your workspace.
• You are responsible for the accuracy of the prices, quotes, agreements and invoices you generate and send.

You must not misuse the service. In particular, you must not:

• use it for any unlawful purpose or in breach of applicable law;
• use it for fraud, spam or unsolicited bulk messaging;
• infringe the intellectual property or privacy rights of others;
• interfere with security or availability, including malware, probing, penetration testing without consent, scraping or circumventing technical limits;
• reverse engineer, resell or redistribute the platform outside the white-label rights of your plan.

We grant you a limited, non-exclusive, non-transferable right to use the service within your selected plan, including white-labelling documents with your own branding where your plan allows. You retain ownership of the client data, logos and documents you upload, and grant us a limited licence to host and process them solely to provide the service.

We retain all rights in the platform, its software, pricing engines, document templates, documentation and branding. Nothing in these terms transfers ownership of our intellectual property to you.

We aim to keep the service available and accurate, but we do not guarantee uninterrupted or error-free performance. Estimating outputs, tax figures and legal templates are tools to assist you, not professional advice; you should review them before sending them to clients.

Subscriptions are billed in advance on the monthly or annual period you select, plus any add-on modules and extra cleaner seats. Payment, billing, invoicing, tax, currency, cancellation and refund mechanics are handled by our reseller under the Paddle Buyer Terms. Cancelling stops future renewals; access to paid modules continues until the end of the period you have paid for.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

We may suspend or terminate access where there is:

• a material breach of these terms;
• non-payment of subscription fees;
• a security or fraud risk to the service or other users;
• repeated or serious violations of our acceptable use rules.

On termination you may request an export of your workspace data within 30 days, after which it may be deleted.

To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We are not liable for indirect, consequential or special losses, including lost profits, lost data or lost goodwill. Our aggregate liability is capped at the fees you paid in the 12 months before the claim. Nothing excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

You indemnify us against claims arising from your content, your use of the service in breach of these terms, or your unlawful use of the platform.

We may update these terms to reflect changes to the service or the law. Material changes will be notified by email or in-app before they take effect.

These terms are governed by the laws of England and Wales and disputes are subject to the exclusive jurisdiction of its courts. You may not assign these terms without our consent; we may assign them as part of a merger, acquisition or reorganisation. Neither party is liable for delays caused by events beyond its reasonable control.